Terms & Conditions
PLEASE READ OUR TERMS AND CONDITIONS BEFORE PLACING YOUR ORDER. WE CLEARLY SET OUT OUR TERMS AND CONDITIONS OF BUSINESS UNDER HEADBOARDS LTD. COOKIES
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DESCRIPTIONS AND PRODUCT INFORMATION
We do our very best to ensure all descriptions and product information on our website are as accurate as possible.
All pictures are for illustrative purposes only.
Please check the size, the width, the height and the desired fabric before placing your order.
We recommend that you request a free swatch (fabric sample) so you can see and feel your chosen material before placing your order.
We try our best to illustrate the fabrics as accurately as possible but colours may vary from screen to screen.
Please Note the fabric may vary in colour very slightly from roll to roll.
We will not start any manufacturing if we believe the swatches we sent you are very different from the fabric we currently have in stock.
Due to commercial tolerance please note there may be a slight difference.
All headboards are pictured with a pillow stop.
A pillow stop is an optional extra and not automatically added to your order.
All of our headboards are made to order, we hold a wide range of fabrics to choose from which are usually in stock.
If we do not have the fabric in stock we usually get next day delivery from our fabric suppliers.
If they are out of stock then we will contact you immediately to advise of the situation.
We strongly recommend that customers request a swatch sample of their desired fabric so they can hold the fabric to get a feel of the material and exact colour.
Colours of fabrics can vary from screen to screen due to different screen resolutions.
All headboards will usually be delivered within 14 working days of purchase.
Orders can be delivered quicker in most cases but you will need to upgrade your order to our Express service.
All our orders are manufactured to your individual requirements and choice of fabric therefore every order is a custom made order and will not be resellable by us.
Under the distance of selling regulations of 2000 you do not have the right to cancel your order unless we have failed to manufacture your chosen order.
If you receive your order and the order is faulty/defective, then we will inspect the order and manufacture a new item for you if the item is confirmed as defective.
Headboards Ltd accept all major credit and debit cards for payment of our items in the online store.
We take our customers’ security very seriously and want you to feel safe purchasing online.
For this reason we use one of the leading online payment gateway providers Stripe to remotely process all our online transactions.
All major Debit and Credit Cards are accepted by out stripe payment gateway.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
This is the most stringent level of certification available in the payments industry.
Headboards Ltd only receives confirmation that payment has been made and receives no details about the card itself.
All card numbers are encrypted at rest with AES-256.
Decryption keys are stored on separate machines.
None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.
Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
If your card transaction fails our stringent security checks for any reason, no money will leave your account and we reserve the right to place the order on hold.
Don’t worry; in these circumstances a member of our customer service team will contact you to discuss an alternative method of payment.
Once full payment has been received we will accept your order and within a matter of weeks your order will be delivered.
FIRE AND SAFETY REGULATIONS
If you send your own fabric for us to use when making your headboard then it is your responsibility that the fabrics meet all the relevant Fire and safety regulations.
If you are placing an order for commercial use (use in Hotels, Apartments) then please DO NOT place your order online, you need to call us and place order by phone or email as we need to make your headboard to meet the standards required for commercial use.
Nationwide Delivery via the Courier Network.
We are a specialist and bespoke manufacturer of Beds, Headboards and Bed Slats and do not have our own couriers.
The courier network will provide a kerb side or door step delivery only and in most occasions will not take parcels upstairs or in to the property itself.
Please note if you live in flat in the majority of cases the couriers will only deliver to the main entrance and not to the flat itself.
We rely upon the services of third party couriers, and whilst we endeavour to always deliver in a timely manner there are unfortunately a few occasions when the couriers fail to deliver on the appointed day or specified time.
This rarely happens however we cannot be held responsible for the late delivery of an item, or any costs incurred by customers/tradesmen unable to work, please ensure you have your materials before booking in any trades.
Our commitment to you is to deliver the product to the courier.
Tracking numbers are available for all orders sent via the courier network.
NON MAINLAND UK
While we do our best to serve all areas of the UK, restrictions with couriers mean we cannot always arrange delivery to some areas.
Areas such as the Scottish Highlands, Islands of Scotland, Isle of white, Isle of Man, Isle of Scilly and Northern Ireland will incur additional charges if we are able to arrange delivery of your order.
Our Customer Service Team will contact you to take payment of the additional Costs.
PLEASE CONTACT US BEFORE PLACING YOUR ORDER if you need delivery to one of these areas so we can check courier surcharges and take payment.
If we are unable to arrange delivery of your order either through courier restrictions or courier surcharges charges not being paid we will cancel and refund your order.
Our standard delivery service is available anywhere in mainland UK and takes approximately 14 working days from when the order is placed.
The delivery costs are as follows:
Headboards:• £15 for the first headboard
• £10 for each additional headboard
Beds:• £40 for the first bed
• £30 for each additional bed
If you are placing a large order contact us directly to discuss delivery options and rates.
Please note Delivery to the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Scilly do incur courier surcharges - Please contact us before placing your order for up to date courier surcharges for these areas.
We are also able to offer an express manufacturing service on our headboards.
We offer an express 3 day or 5 working day service, please contact us if you need your order quickly.
Delivery outside mainland UK. We are able to deliver our headboards outside mainland UK.
Please contact us directly with full details of the destination and a member of our sales team will be able to offer you a quotation.
When your order is ready to be delivered a member of our dispatch team will contact you to arrange a suitable delivery day of your choice.
You will receive an email with a unique tracking number from our courier that will allow you to track your order on the day of delivery on the couriers track and trace system.
We use a next working day service with our couriers.
However, as we are reliant on the service of a third party courier we are unable to guarantee delivery will be made on the specified day.
The vast majority of orders do arrive on time.
Unfortunately we are unable to give you a specific delivery time, but all deliveries are usually between 08:00-18:00.
All deliveries are made by the recognised UK courier DX and should reach you in perfect condition.
However, it is important that you check your package for any damage upon delivery.
Every delivery needs to be signed for.
It is very important that if you find your order to be damaged you sign for the delivery as “damaged”, which will allow us to make a claim with the courier allowing the products to be replaced.
We will not be able to entertain any claim for damages on any deliveries that are not signed for as “damaged”.
In the unlikely event that your order fails to arrive on your chosen day we are unable to refund cost for delivery as the courier will still make a charge when the goods are successfully delivered.
We are unable to compensate you for failed deliveries that are beyond our reasonable control.
If you are not home to sign for your delivery you may leave a note for the courier informing them of a safe space where they may leave the delivery.
However, this is done entirely at your own risk, and is not recommended.
As a manufacturer we are unable to offer storage of orders, all orders must be dispatched with 10 days of completion our team will call/email you once your order is ready.
All orders that are not dispatched within 10 days of completion will incur a £10 day storage fee payable before delivery is made.
All damages must be reported to us within 48 hours in order for us to make a claim with the courier.
We regret that if any damage claim is made after 48 hours from the date of delivery then we will not be able to entertain the claim.
PLEASE ENSURE THAT YOU CHECK YOUR PARCEL FOY ANY VISIBLE DAMAGE TO THE BOX.
IF THERE IS ANY VISIBLE DAMAGE THEN PLEASE SIGN FOR THE PARCEL AS DAMAGED AS WE WILL NEED TO MAKE A CLAIM WITH THE COURIER IF THE GOODS NEED TO BE REPLACED.
IF THE PARCEL IS NOT SIGNED AS DAMAGED WE CAN NOT MAKE ANY CLAIM WITH COURIER.
All our upholstered headboards are made to order so returns aren’t accepted unless our product is delivered in a damaged condition.
We only dispatch orders once they have been checked by our quality control team to ensure they meet our high standards.
All our products are carefully packed and delivered by trusted UK courier DX to ensure they reach you in perfect condition.
In the unlikely circumstance that your order does arrive damaged we will endeavour to replace the order as soon as possible but ONLY under the condition that the delivery is signed for as “damaged” and you contact us within 7 days of delivery.
Unfortunately we cannot entertain any claim for damages after this period of time.
Please note: Due to the nature of our business you DO NOT have the right to cancel or amend your order once it has been placed and accepted by us under the “Distance Selling Regulations”.
To avoid disappointment we recommend you double check your measurements before placing an order to make sure your headboard will fit your bed.
If you have any questions or concerns about our products please feel free to contact us before placing an order to ensure your satisfaction.
We highly recommend that you order a swatch of our fabrics before placing your order.
The colours of our swatches can vary from screen to screen, therefore we highly recommend you to order FREE fabric samples from our website so you can see and feel the fabric before placing your order.
At Headboards Ltd we are fully committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We only collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service.
Headboards Ltd may send you some marketing emails, which may highlight our special offers.
However once you receive an email, you will have an option to opt out if you do not wish to receive any further emails in the future.
The type of information we collect includes: your name, address, phone number, email addresses and credit/ debit card details.
We will never collect sensitive information about you without your explicit consent.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site.
This can include using a "cookie" which would be stored on your browser.
You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
Headboards Ltd is a registered company in the UK:
73 Canning Road
Company Registration Number: 06468620
VAT Number: GB946612508
If you have any queries you can write to us at the above address, alternatively you can contact us at email@example.com.