Returns Information

Our Returns Policy

All our upholstered headboards are made to order, so returns are not accepted unless the product is delivered in a damaged condition.

We only dispatch orders once they have been checked by our Quality Control Team to ensure they meet our high standards.

All our products are carefully packed and delivered by trusted UK couriers to ensure they reach you in perfect condition.

In the unlikely event that your order arrives damaged, we will endeavour to replace it as soon as possible, but only on the condition that the delivery is signed for as “damaged” and you contact us within seven days of delivery.

Unfortunately, we cannot accept any claim for damage after this period.

Please note: Due to the nature of our business, you do not have the right to cancel or amend your order once it has been placed and accepted by us under the “Distance Selling Regulations”.

To avoid disappointment, we recommend that you double-check your measurements before placing an order to make sure your headboard will fit your bed.

If you have any questions or concerns about our products, please feel free to contact us before placing an order to ensure your satisfaction.

We highly recommend that you order a fabric swatch before placing your order.

Fabric colours can vary from screen to screen. Therefore, we highly recommend ordering free fabric samples from our website so that you can see and feel the fabric before placing your order.