Delivery Information
Nationwide Delivery via the Courier Network
We are a specialist and bespoke manufacturer of beds, headboards and bed slats and do not have our own couriers.
The courier network will provide kerbside delivery only and, on most occasions, will not take parcels upstairs or into the property itself.
We rely upon the services of third-party couriers, and whilst we endeavour to always deliver in a timely manner, there are unfortunately a few occasions when the couriers fail to deliver on the appointed day or at the specified time.
This rarely happens; however, we cannot be held responsible for the late delivery of an item or any costs incurred by customers or tradesmen who are unable to work. Please ensure you have your materials before booking any trades.
Our commitment to you is to deliver the product to the courier.
Tracking numbers are available for all orders sent via the courier network.
Non-Mainland UK
While we do our best to serve all areas of the UK, restrictions with couriers mean we cannot always arrange delivery to some areas.
Areas such as the Scottish Highlands, the Islands of Scotland, the Isle of Wight, the Isle of Man, the Isles of Scilly and Northern Ireland will incur additional charges if we are able to arrange delivery of your order.
Our Customer Service Team will contact you to take payment of the additional costs.
Please contact us before placing your order if you need delivery to one of these areas so that we can check the courier surcharges and take payment.
If we are unable to arrange delivery of your order, either because of courier restrictions or because the courier surcharge has not been paid, we will cancel and refund your order.
Small Items
Our smaller items are sent via Royal Mail First Class.
Most customers will receive their items the next working day.
Larger Items
Large items are delivered via national couriers on a next-working-day service. They will collect your order from our premises, after which delivery of our products will be subject to the carrier’s terms and conditions.
Items are usually delivered between 8:00 a.m. and 6:00 p.m. on the next working day.
We are unable to allocate time slots for delivery.
This is subject to change during holiday periods due to high demand.
All delivery charges are subject to change, and our Customer Service Team will contact you before dispatching your parcel should this be the case.
All prices charged are in GBP.
Please note that the courier will be selected depending on the size and weight of your parcel or order, as well as your location.
Most of our products are manufactured to order.
Whilst we endeavour to dispatch within the estimated time, some items may take slightly longer depending on our current workload.
If the delivery date is critical, please contact our office before placing your order, and we will do our best to help.
You are unable to cancel your order once it has been manufactured or request a refund of the delivery cost if the item has been, or is due to be, delivered.
If your order cannot be delivered for any reason and the parcel is returned to us, we will have to charge for redelivery.
Our Customer Service Team will always contact you to confirm dispatch days for all large, custom-made orders that take longer than one week to produce.
It is important that you check your package for any damage upon delivery.
Deliveries need to be signed for in most cases.
It is very important that, if you find your order to be damaged, you sign for the delivery as “damaged”. This will allow us to make a claim with the courier and arrange for the products to be replaced.
Should you receive a damaged item, please contact us within 48 hours and take photographic evidence of the damage where possible.
We are unable to make any claims with the couriers after this time.
We are unable to accept any claim for damage relating to deliveries that were not signed for as “damaged”.
Collection
Collection is available from our London workshop.
Please contact us to arrange for your order to be collected from our premises.
International Deliveries
We are able to send some of our items internationally. Please email us with details of the items, quantities and delivery location.
All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country when the delivery arrives.
All applicable duties, fees and additional charges are outside our control, and you will be responsible for these payments.
Please note that, for large orders, the delivery cost will depend on the weight and size. We therefore reserve the right to contact you regarding an increase in price and to take additional payment if required.
If you are placing a large order, please email us with details of all the items you would like to purchase and your delivery address, and we will send you a shipping quotation.
Prices for overseas deliveries depend on the weight and size, so we reserve the right to contact you regarding an increase in price and to take additional payment if required.
Please note that we rely upon the services of third-party couriers, and whilst we endeavour to always deliver in a timely manner, there are unfortunately a few occasions when couriers fail to deliver on the appointed day or at the specified time.
This rarely happens; however, we cannot be held responsible for the late delivery of an item or any costs incurred by customers.
Our commitment to you is to deliver the product to the courier.
Installation
As a manufacturer that supplies customers across the UK and some parts of Europe, we regrettably are unable to offer installation.