Refund policy

Cookie Policy

Contact information

Refund policy

Returns Information

OUR RETURNS POLICY

All our upholstered headboards are made to order so returns aren’t accepted unless our product is delivered in a damaged condition.

We only dispatch orders once they have been checked by our quality control team to ensure they meet our high standards.

All our products are carefully packed and delivered by trusted UK couriers to ensure they reach you in perfect condition.

In the unlikely circumstance that your order does arrive damaged we will endeavour to replace the order as soon as possible but ONLY under the condition that the delivery is signed for as “damaged” and you contact us within 7 days of delivery.

Unfortunately we cannot entertain any claim for damages after this period of time.

Please note: Due to the nature of our business you DO NOT have the right to cancel or amend your order once it has been placed and accepted by us under the “Distance Selling Regulations”.

To avoid disappointment we recommend you double check your measurements before placing an order to make sure your headboard will fit your bed.

If you have any questions or concerns about our products please feel free to contact us before placing an order to ensure your satisfaction.

We highly recommend that you order a swatch of our fabrics before placing your order.

The colours of our swatches can vary from screen to screen, therefore we highly recommend you to order FREE fabric samples from our website so you can see and feel the fabric before placing your order.

Privacy policy

Last updated: July 29, 2026

Headboards Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Headboards Ltd is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +44 1442 773300 or email us at mail@headboards.co.uk or contact us at Headboards Ltd, The Old Joinery, Unit 3, Northbridge Rd, Berkhamsted HP4 1EF, United Kingdom For the purpose of applicable data protection laws, we are the data controller of your personal information.

Privacy policy

Last updated: July 29, 2026

Personal Information We Collect or Process

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

Third Party Websites and Links

Children's Data

Security and Retention of Your Information

Your Rights and Choices

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

Complaints

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

Changes to This Privacy Policy

Contact

Terms of service

Terms & Conditions

PLEASE READ OUR TERMS AND CONDITIONS BEFORE PLACING YOUR ORDER. WE CLEARLY SET OUT OUR TERMS AND CONDITIONS OF BUSINESS UNDER HEADBOARDS LTD. COOKIES

We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google's cookies are:__utma, __utmb, __utmc, __utmz.

Google Analytics stores IP address anonymously on its servers in the US, and neither The Baring Archive nor Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

These cookies are set only after you have given your consent to us to use cookies.

Some cookies on this site are essential, and the site won't work as expected without them.

These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

DESCRIPTIONS AND PRODUCT INFORMATION

We do our very best to ensure all descriptions and product information on our website are as accurate as possible.

All pictures are for illustrative purposes only.

Please check the size, the width, the height and the desired fabric before placing your order.

We recommend that you request a free swatch (fabric sample) so you can see and feel your chosen material before placing your order.

We try our best to illustrate the fabrics as accurately as possible but colours may vary from screen to screen.

Please Note the fabric may vary in colour very slightly from roll to roll.

We will not start any manufacturing if we believe the swatches we sent you are very different from the fabric we currently have in stock.

Due to commercial tolerance please note there may be a slight difference.

All headboards are pictured with a pillow stop.

A pillow stop is an optional extra and not automatically added to your order.

AVAILABILITY

All of our headboards are made to order, we hold a wide range of fabrics to choose from which are usually in stock.

If we do not have the fabric in stock we usually get next day delivery from our fabric suppliers.

If they are out of stock then we will contact you immediately to advise of the situation.

We strongly recommend that customers request a swatch sample of their desired fabric so they can hold the fabric to get a feel of the material and exact colour.

Colours of fabrics can vary from screen to screen due to different screen resolutions.

All headboards will usually be delivered within 14 working days of purchase.

Orders can be delivered quicker in most cases but you will need to upgrade your order to our Express service.

CANCELLATIONS

All our orders are manufactured to your individual requirements and choice of fabric therefore every order is a custom made order and will not be resellable by us.

Under the distance of selling regulations of 2000 you do not have the right to cancel your order unless we have failed to manufacture your chosen order.

If you receive your order and the order is faulty/defective, then we will inspect the order and manufacture a new item for you if the item is confirmed as defective.

PAYMENT

Headboards Ltd accept all major credit and debit cards for payment of our items in the online store.

We take our customers’ security very seriously and want you to feel safe purchasing online.

For this reason we use one of the leading online payment gateway providers Stripe to remotely process all our online transactions.

All major Debit and Credit Cards are accepted by out stripe payment gateway.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.

This is the most stringent level of certification available in the payments industry.

Headboards Ltd only receives confirmation that payment has been made and receives no details about the card itself.

All card numbers are encrypted at rest with AES-256.

Decryption keys are stored on separate machines.

None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.

Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

If your card transaction fails our stringent security checks for any reason, no money will leave your account and we reserve the right to place the order on hold.

Don’t worry; in these circumstances a member of our customer service team will contact you to discuss an alternative method of payment.

Once full payment has been received we will accept your order and within a matter of weeks your order will be delivered.

FIRE AND SAFETY REGULATIONS

If you send your own fabric for us to use when making your headboard then it is your responsibility that the fabrics meet all the relevant Fire and safety regulations.

If you are placing an order for commercial use (use in Hotels, Apartments) then please DO NOT place your order online, you need to call us and place order by phone or email as we need to make your headboard to meet the standards required for commercial use.

DELIVERY

Nationwide Delivery via the Courier Network.

We are a specialist and bespoke manufacturer of Beds, Headboards and Bed Slats and do not have our own couriers.

The courier network will provide a kerb side or door step delivery only and in most occasions will not take parcels upstairs or in to the property itself.

Please note if you live in flat in the majority of cases the couriers will only deliver to the main entrance and not to the flat itself.

We rely upon the services of third party couriers, and whilst we endeavour to always deliver in a timely manner there are unfortunately a few occasions when the couriers fail to deliver on the appointed day or specified time.

This rarely happens however we cannot be held responsible for the late delivery of an item, or any costs incurred by customers/tradesmen unable to work, please ensure you have your materials before booking in any trades.

Our commitment to you is to deliver the product to the courier.

Tracking numbers are available for all orders sent via the courier network.

NON MAINLAND UK

While we do our best to serve all areas of the UK, restrictions with couriers mean we cannot always arrange delivery to some areas.

Areas such as the Scottish Highlands, Islands of Scotland, Isle of white, Isle of Man, Isle of Scilly and Northern Ireland will incur additional charges if we are able to arrange delivery of your order.

Our Customer Service Team will contact you to take payment of the additional Costs.

PLEASE CONTACT US BEFORE PLACING YOUR ORDER if you need delivery to one of these areas so we can check courier surcharges and take payment.

If we are unable to arrange delivery of your order either through courier restrictions or courier surcharges charges not being paid we will cancel and refund your order.

STANDARD DELIVERY

Our standard delivery service is available anywhere in mainland UK and takes approximately 14 working days from when the order is placed.

The delivery costs are as follows:

Headboards:• £15 for the first headboard

• £10 for each additional headboard

Beds:• £40 for the first bed

• £30 for each additional bed

If you are placing a large order contact us directly to discuss delivery options and rates.

Please note Delivery to the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Scilly do incur courier surcharges - Please contact us before placing your order for up to date courier surcharges for these areas.

EXPRESS DELIVERY

We are also able to offer an express manufacturing service on our headboards.

We offer an express 3 day or 5 working day service, please contact us if you need your order quickly.

Delivery outside mainland UK. We are able to deliver our headboards outside mainland UK.

Please contact us directly with full details of the destination and a member of our sales team will be able to offer you a quotation.

FURTHER INFORMATION

When your order is ready to be delivered a member of our dispatch team will contact you to arrange a suitable delivery day of your choice.

You will receive an email with a unique tracking number from our courier that will allow you to track your order on the day of delivery on the couriers track and trace system.

We use a next working day service with our couriers.

However, as we are reliant on the service of a third party courier we are unable to guarantee delivery will be made on the specified day.

The vast majority of orders do arrive on time.

Unfortunately we are unable to give you a specific delivery time, but all deliveries are usually between 08:00-18:00.

All deliveries are made by the recognised UK courier DX and should reach you in perfect condition.

However, it is important that you check your package for any damage upon delivery.

Every delivery needs to be signed for.

It is very important that if you find your order to be damaged you sign for the delivery as “damaged”, which will allow us to make a claim with the courier allowing the products to be replaced.

We will not be able to entertain any claim for damages on any deliveries that are not signed for as “damaged”.

In the unlikely event that your order fails to arrive on your chosen day we are unable to refund cost for delivery as the courier will still make a charge when the goods are successfully delivered.

We are unable to compensate you for failed deliveries that are beyond our reasonable control.

If you are not home to sign for your delivery you may leave a note for the courier informing them of a safe space where they may leave the delivery.

However, this is done entirely at your own risk, and is not recommended.

STORAGE

As a manufacturer we are unable to offer storage of orders, all orders must be dispatched with 10 days of completion our team will call/email you once your order is ready.

All orders that are not dispatched within 10 days of completion will incur a £10 day storage fee payable before delivery is made.

DAMAGE

All damages must be reported to us within 48 hours in order for us to make a claim with the courier.

We regret that if any damage claim is made after 48 hours from the date of delivery then we will not be able to entertain the claim.

PLEASE ENSURE THAT YOU CHECK YOUR PARCEL FOY ANY VISIBLE DAMAGE TO THE BOX.

IF THERE IS ANY VISIBLE DAMAGE THEN PLEASE SIGN FOR THE PARCEL AS DAMAGED AS WE WILL NEED TO MAKE A CLAIM WITH THE COURIER IF THE GOODS NEED TO BE REPLACED.

IF THE PARCEL IS NOT SIGNED AS DAMAGED WE CAN NOT MAKE ANY CLAIM WITH COURIER.

RETURNS POLICY

All our upholstered headboards are made to order so returns aren’t accepted unless our product is delivered in a damaged condition.

We only dispatch orders once they have been checked by our quality control team to ensure they meet our high standards.

All our products are carefully packed and delivered by trusted UK courier DX to ensure they reach you in perfect condition.

Unfortunately we cannot entertain any claim for damages after this period of time.

Please note: Due to the nature of our business you DO NOT have the right to cancel or amend your order once it has been placed and accepted by us under the “Distance Selling Regulations”.

To avoid disappointment we recommend you double check your measurements before placing an order to make sure your headboard will fit your bed.

If you have any questions or concerns about our products please feel free to contact us before placing an order to ensure your satisfaction.

We highly recommend that you order a swatch of our fabrics before placing your order.

At Headboards Ltd we are fully committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We only collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service.

Headboards Ltd may send you some marketing emails, which may highlight our special offers.

However once you receive an email, you will have an option to opt out if you do not wish to receive any further emails in the future.

The type of information we collect includes: your name, address, phone number, email addresses and credit/ debit card details.

We will never collect sensitive information about you without your explicit consent.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site.

This can include using a "cookie" which would be stored on your browser.

You can usually modify your browser to prevent this happening.

The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

Headboards Ltd is a registered company in the UK:

Headboards Ltd

Unit 3

73 Canning Road

Harrow

Middlesex

HA3 7SP

Company Registration Number: 06468620

VAT Number: GB946612508

If you have any queries you can write to us at the above address, alternatively you can contact us at mail@headboards.ltd.uk.