Headboards Ltd accept all major credit and debit cards for payment of our items in the online store.
We take our customers’ security very seriously and want you to feel safe purchasing online. For this reason we use one of the leading online payment gateway providers Stripe to remotely process all our online transactions.
All major Debit and Credit Cards are accepted by out stripe payment gateway.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Headboards Ltd only receives confirmation that payment has been made and receives no details about the card itself.
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
If your card transaction fails our stringent security checks for any reason, no money will leave your account and we reserve the right to place the order on hold. Don’t worry; in these circumstances a member of our customer service team will contact you to discuss an alternative method of payment.
Once full payment has been received we will accept your order and within a matter of weeks your order will be delivered.
Nationwide Delivery via the Courier Network
We are specialist and bespoke manufacturer of Beds, Headboards and Bed Slats and do not have our own couriers.
The courier network will provide a kerb side delivery only and in most occasions will not take parcels upstairs or in to the property itself.
We rely upon the services of third party couriers, and whilst we endeavour to always deliver in a timely manner there are unfortunately a few occasions when the couriers fail to deliver on the appointed day or specified time. This rarely happens however we cannot be held responsible for the late delivery of an item, or any costs incurred by customers/tradesmen unable to work, please ensure you have your materials before booking in any trades. Our commitment to you is to deliver the product to the courier.
Tracking numbers are available for all orders sent via the courier network.
***Non Mainland UK***
While we do our best to serve all areas of the UK, restrictions with couriers mean we cannot always arrange delivery to some areas.
Area's such as the Scottish Highlands, Islands of Scotland, Isle of white, Isle of Man, Isle of Scilly and Northern Ireland will incur an additional charges if we are able to arrange delivery of your order. Our Customer Service Team will contact you to take payment of the additional Costs.
PLEASE CONTACT US BEFORE PLACING YOUR ORDER if you need delivery to one of these area's so we can check courier surcharges and take payment.
If we are unable to arrange delivery of your order either through courier restrictions or courier surcharges charges not being paid we will cancel and refund your order.
Our smaller items are sent out via Royal mail1st class. Most customers will get their items the next working day.
Large items are delivered via national couriers on a next working day service, they will collect your order from our premises, thereafter delivery of our products will be subject to the carrier’s terms and conditions. Items are usually delivered between 8am and 6pm the next working day. We are unable to allocate times slots for delivery.
This is subject to change during holiday periods due to high demand.
All delivery charges are subject to change and our Customer Service team will contact you before despatching your parcel should this be the case. All prices charged are in GBP
Please note the courier will be selected depending on the size of your parcel/order, weight, and location.
Most our products are manufactured to order. Whilst we endeavour to dispatch within the estimated time, some items may take slightly longer depending on our current work load. If the delivery date is critical, please contact our office before placing your order and we will do our best to help.
You are unable to cancel your order once it has been manufactured or ask for a refund on delivery cost if the item has or is going to be delivered
If your order can not be delivered for any reason and the parcel is returned to us then we will have to charge for Re-delivery.
Our customer service team will always contact you to confirm despatch days for all large custom made orders that take longer than a week to produce.
It is important that you check your package for any damage upon delivery. Deliveries do need to be signed for in most cases. It is very important that if you find your order to be damaged you sign for the delivery as “damaged”, which will allow us to make a claim with the courier allowing the products to be replaced. Should you receive a damaged item please contact us within 48 hours and take photographic evidence of the damage where possible. We are unable to make any claims with the couriers after this time. We are unable to entertain any claim for damages on deliveries that are not signed for as “damaged”.
Collection is available from our London workshop. Contact us to arrange for your order to be collected from our premises.
We are able to send some of our items internationally please do email us the items, quantity and location.
All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.
Please note for large orders, delivery cost will be weight and size dependent, so we do reserve the right to contact you regarding an increase in the price and to take additional payment if required. If you are placing a large order, please email us with all the items you would like to purchase with your delivery address, and we will send you a shipping quote.
Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required.
Please note: we rely upon the services of third party couriers, and whilst we endeavour to always deliver in a timely manner there are unfortunately a few occasions when the couriers fail to deliver on the appointed day or specified time. This rarely happens; however, we cannot be held responsible for the late delivery of an item, or any costs incurred by customers. Our commitment to you is to deliver the product to the courier.
As a manufacturer who suppliers all across the UK and some part of Europe we regrettably are unable to offer installation.
Any questions feel free to contact us.