Conditions of Sale
Here at www.headboards.co.uk we pride ourselves on providing excellent customer service and delivering you the best products at the lowest price possible. Below are our terms and conditions of sale. Please be assured that we are a quality retailer, and that all aspects of the distance selling act are met or bettered.
The www.headboards.co.uk website is operated by:
AGC Sales & Marketing Ltd
Navigation Drive
Hurst Business Park
Brierley Hill
West Midlands
DY5 1UT
email: info@headboards.co.uk
1. Definitions
1.1 'Buyer' refers to the customer who is making the purchase.
1.2 'Seller' refers to AGC sales & Marketing Ltd
1.3 'Conditions' means the terms and conditions of sale, specified herein.
1.4 'Delivery Date' is the specified date agreed to deliver orders made on this website.
2. Delivery
2.1 FREE DELIVERY includes all areas of mainland UK, with exceptions to DD,DG, EH, FK, G, KA, KY, AB, ML, PA, PH, TD, IV and KW postcodes. We do not deliver to Northern Ireland, Isle of Man, Isle of White, Scottish Islands or Channel Islands, but will deliver to mainland ports if agreed with the seller.
2.2 The seller will make every effort to meet delivery dates specified during the checkout process, but cannot guarantee delivery on the said day. The seller will contact the buyer to organise a suitable delivery day.
2.3 Although every effort is made to deliver on specified delivery date, in extreme cases this may not be possible. In such a situation, the buyer may refer to standard consumer rights. The seller shall not be liable for any delay in delivery however caused.
2.4 we do not deliver on weekends or bank holidays.
3. Placing an order
3.1 Please follow the simple checkout process as outlined on the website.
3.2 Once your order has been placed, Your order will automatically be delivered within the specified time period.
3.3 Good are delivered between 8:00am and 6:00pm, and require a signature. If you are not in for any reason, you will either be left a card with a contact number, or a card specifying that goods have been left with a neighbour.
3.4 Please instruct at the checkout in the further comments section of you have a safe place for the goods to be left without a signature.
3.5 By placing an order with the seller, you are offering to buy goods from us. We will let you know that we have received your order via email. There is no contract between the seller and the buyer until we have accepted your order. This is clearly agreed when we deliver the goods to the buyer’s relevant address. Please be assured that if we refuse your 'offer', every effort will be made to contact the buyer.
4. Cancellation and returns
4.1 Orders may be cancelled at any point in time between placing the order, and 7 days after the goods have been received. Cancelled orders may be subject to a 5% cancellation administration fee.
4.2 Products made to order in choice of leather look, fabric, suede look and chenille will be subject to a 50% fee unless cancelled within 2 working days of placing the order with the seller.
4.3 If the buyer is dissatisfied with their purchase, they may cancel the order up to seven days after delivery of the goods. If this is the case, the customer must contact the customer services department in writing via email, post or fax. All correspondence must include order number and name. The buyer is entitled to arrange to return the goods at their own cost. Goods must be returned to the seller in the same condition that they were in at time of delivery, and in their original packaging. Please tape onto the packaging your order reference number so that we can trace your order quickly. The goods remain the responsibility of the customer until they have reached the warehouse in merchantable quality.
4.4 Goods which are received damaged or missing parts must be reported via email, fax or post within 48 hours of delivery. In which case replacement parts or items may be supplied.
4.5 Mattresses may only be returned if in their original packaging. If you wish to try a mattress, please ensure that the packaging remains on until you are happy with the product.
4.6 The seller reserves the right to ask for an independent third party confirmation of any product faults. If this is necessary, we will initially bear the cost but may request you to reimburse the seller if the goods are found to be satisfactory.
4.7 Goods with faults due to normal wear and tear or damage by misuse will not be repaired or replaced free of charge.
4.8 If goods are reported to have damage on delivery they must be signed 'DAMAGED' on the drivers delivery note for insurance purposes (the term 'not checked' will not be covered), or if a fault has occurred on the product, the seller will require digital photographic evidence/ documentation to warrant a complaint.
5. Refunds
5.1 Refunds will be applied to the same account debited during the purchase. We aim to provide these within seven working days, but reserve the right to complete in up to thirty days.
6. Pricing
6.1 Prices quoted are inclusive of VAT at current rate.
6.2 From time to time we will have to change the prices of items. This will not affect the status of confirmed orders and in this case you will only pay the price contained on your order confirmation. If the prices of an unconfirmed order changes, we will let you know and give you the option of cancelling the order.
7. Price Match Guarantee
7.1 The seller will do everything within its power to match or beat on price any competitor website or retailer, providing the following criteria is met. A: link to the competitor website or contact detail for the retailer supplying the goods. Items must be identical in product, delivery, condition, lead time and availability.
7.2 The seller reserves the right to not match a price, if the said action results in a loss to the seller.
8. Warrantees and Liability
8.1 All goods supplied to the buyer carry a standard 12 month manufacturer’s warranty unless otherwise stated in the product description.
8.2 The seller shall provide the buyer with such information as is required to claim under manufacturer’s warranty. In the event of a claim, the buyer should contact the seller.
8.3 The seller does not provide any warranty cover in their own right against defects or faults.
8.4 Liability in all instances including faults, defects and effects (financial and physical) is limited to the total value of goods purchased from the seller.
9. about these terms
9.1 These terms and conditions came into force on 1/12/2011 and apply to all order made on or after this date.
